You’ll love this role if you naturally find yourself helping others improve, while also keeping an eye on results and wanting to see your team perform at their best. 

This is where your focus shifts from doing the work yourself to building the capability of others and driving team performance. Your day will revolve around coaching advisors, lifting confidence and keeping performance steady when volumes rise. 

You’ll see the link between coaching and results. Someone who struggled yesterday improves today because of your guidance. Team numbers lift because standards stay consistent. And strong performance gets recognised, through results, incentives and everyday recognition. 

There will be pressure. You’ll balance performance targets, quality standards and individual development needs. But if seeing your team succeed, hit goals and earn recognition motivates you, this is the kind of stretch that builds strong leaders. 

 
What you’ll be doing 

• Lead a team of up to 10 Lodgement Advisors

• Coach advisors through real situations to build confidence and capability 

• Run focused one-on-one development conversations 

• Monitor claims capture quality and guide improvement when needed 

• Support the team during peak periods across your shift 

• Maintain clear expectations while building team confidence 

• Track team performance and help advisors stay on target through coaching and support 

What great looks like 

• Look for opportunities to coach, not just correct mistakes 

• Keep performance front of mind and help your team stay focused on hitting goals 

• Stay focused and steady during busy periods 

• Manage your time well across shorter working hours 

• Take pride in seeing others improve because of your guidance

If you can see yourself growing into this, you’ll likely love it here. 

Ready? 

Before applying, make sure you have: 

• Completed the Ignition Program 
• Had a conversation with your leader about your readiness 

 For more information or general enquiries, please contact Priscilla Harangozo.