You’ll love this role if you enjoy solving problems, helping people, and getting systems back up and running quickly.

As an Application Support Analyst, you’ll play a key role in keeping our internal systems running smoothly. You’ll be the go-to for troubleshooting issues, supporting business users, and helping ensure our teams can deliver great service to customers without disruption.

This role sits between the business and technology, where you’ll work closely with both users and IT teams to investigate issues, resolve incidents, and identify opportunities to improve how our systems perform.

If you enjoy digging into problems, learning how systems work, and being part of a team that keeps things moving, this is a great opportunity to build your capability in application support.

What you'll be doing

• Provide day-to-day support for internal applications, resolving incidents and requests
• Investigate and troubleshoot system issues, working through to resolution
• Support incident and problem management, including escalating critical issues where needed
• Work closely with business users to understand issues and provide clear updates
• Collaborate with IT teams to support system improvements and fixes
• Build and maintain knowledge of systems, processes and new releases
• Contribute to documentation, knowledge sharing and continuous improvement
• Monitor workload, manage priorities and support team performance

What great looks like

• Strong problem-solving skills and curiosity to understand how systems work
• Clear and professional communication with both technical and non-technical users
• Ability to stay calm and organised while managing multiple priorities
• Ownership of issues and a focus on seeing things through to resolution
• Team-focused mindset with a willingness to support others
• Proactive approach to learning and improving

What will help you succeed

• Experience as a Youi Advisor, with a strong understanding of systems and processes
• Exposure to application support or IT environments (advantageous)
• Understanding of web-based applications or databases (helpful but not essential)
• Strong customer service and communication skills
• Ability to work independently while staying connected to the team

Full-time role based at our Sippy Downs HQ
Work closely with both business and IT teams in a collaborative environment

If you’re looking for a role where you can build your technical skills while making a real impact on day-to-day operations, this could be a great next step.

Apply now and we’ll circle back, or for more information about Application Support, reach out to Luke Towers.