We’re looking for an Intermediated Claims Manager to join our Strategic Partnerships team on a 12-month contract. In this role, you’ll lead a team managing claims across a runoff intermediated portfolio covering Home, Landlord and SME products, ensuring fair, compliant and efficient claims outcomes.

This is a people leadership role where you’ll provide technical guidance on complex first and third-party property claims, work closely with brokers and internal stakeholders, and support your team to deliver strong service and performance outcomes.

What you'll bring

• Lead, coach and develop a team of Claims Specialists managing property claims within an intermediated portfolio
• Provide technical guidance on complex first and third party property claims
• Monitor performance, support capability development and drive strong claims outcomes
• Build strong working relationships with brokers, partners and internal stakeholders
• Support the resolution of disputed or complex claims
• Ensure claims practices align with regulatory and compliance requirements
• Identify opportunities to improve processes, service delivery and operational efficiency

What you'll do

• Strong experience managing complex property insurance claims (first party essential, third party highly regarded)
• Proven experience leading and developing teams in a complex service environment
• Strong understanding of property claims legislation, regulation and industry best practice
• Experience working with brokers or intermediated insurance channels highly regarded
• Excellent stakeholder management and conflict resolution skills
• Commercial mindset with a solutions-focused approach to decision making
• Strong planning, organisation and communication skills

What you’ll get

• Flexible work available: remote or hybrid
• Set start and finish times so you can plan life outside work
• 22 days annual leave, plus volunteer leave and yearly salary reviews
• Real pathways to grow your career, with plenty of people promoted from within
• Paid training at the start and ongoing coaching as you grow
• A team environment where people back each other and keep things real
• An award-winning reward and recognition program
• Free skin checks, flu jabs, and financial wellbeing sessions
• Discounted gym access through Fitness Passport
• Discounted Youi insurance products
• End-of-trip facilities and casual dress code
• Parking arrangements available (if applicable)