The Inbound Sales department is a powerhouse of performance and customer satisfaction. Our success is built on a foundation of trust, teamwork and professionalism, with a shared commitment to delivering Awesome Service every day.

These qualities not only drive the strong results within our department but also strengthen Youi’s reputation and support our vision of becoming the most trusted insurer in Australia.

As a leader within our Inbound Sales team, you will step into a role that requires a strong sense of ownership and a commitment to building a positive, high-performing team culture. You will play a key role in developing your team and ensuring they consistently deliver engaging, high-quality customer experiences.

What You’ll Be Doing

• Leading and managing a team of up to 11 Inbound Sales Advisors.
• Creating a collaborative team environment where people feel supported, engaged and motivated to perform at their best.
• Using strong problem-solving skills to navigate challenges and maintain operational efficiency.
• Coaching and developing team members to support their growth and success.
• Applying your knowledge of the Youi sales environment to drive strong performance and results.

About You

• Successful completion of the Ignition Program is essential.
• Strong problem-solving skills and the ability to make quick, informed decisions.
• Passionate about developing others and helping team members reach their full potential.
• Solid understanding of the Youi sales environment, products and processes.
• Excellent communication and interpersonal skills.

If you’re ready to take the next step in your leadership journey and lead a high-performing Inbound Sales team at Youi, we’d love to hear from you.

For any questions, please reach out to Keira Fennell.