Join our dynamic team as a Retention Advisor and play a crucial role in ensuring our customers' satisfaction and loyalty. As a Retention Advisor, you'll be essential in delivering exceptional customer-focused solutions through exclusively inbound calls. Your problem-solving and communication skills will shine as you identify and address the root causes of customer concerns, leaving a lasting positive impact on our clients. In this dynamic environment, each day brings new challenges, and you'll be part of a collaborative team that celebrates successes and thrives on overcoming obstacles.

About The Role

• Full-time and onsite, based at our Sippy Downs office
• Professionally handle inbound customer calls with empathy and expertise
• Enhance customer loyalty by delivering top-notch, personalised solutions
• Identify and address the root causes of customer concerns
• Collaborate with colleagues to ensure comprehensive customer support
• Assist with policy renewals, changes, cancellations, and amendments

About You

• Strong problem-solving abilities and excellent communication skills
• Previous experience in customer service or customer retention is advantageous
• Passionate about delivering exceptional customer experiences
• Ability to thrive in a dynamic and fast-paced environment
• Completed Youi's 6-month probation period

Don't tick every box? That's okay!

If you don't tick every box, and this role speaks to you, we encourage you to apply as we recognise the value of transferable skills.

Apply now to continue your Youi journey or reach out to Christopher Downs or Hayden Foot to learn more about Retention.