Purpose of the role 

Drive the design, delivery, and improvement of onboarding and learning programs within the Claims department. Work with leaders and SMEs to build consistent, high-impact training that boosts speed to competency and performance.

Key priorities 

• Facilitate engaging, interactive training for new starters across Operations.
• Design and continuously improve Claims Training programs aligned with compliance and business needs.
• Identify training gaps through consultation, performance data, and feedback.
• Provide post-training coaching to embed learning and boost on-the-job performance.
• Collaborate with SMEs and stakeholders to develop tailored learning content.
• Support and guide internal trainers, ensuring consistent delivery standards.
• Manage training logistics, including scheduling, documentation, and reporting.
• Ensure training governance, quality standards, and regulatory compliance.
• Lead learning projects from planning to execution, ensuring timely delivery.
• Champion Youi’s values and promote a culture of safety, risk awareness, and improvement.

About you 
Experience & Knowledge:

• Tertiary qualification or equivalent experience in adult education, training or teaching.
• Financial services or insurance industry experience highly desirable.
• Proven experience in training delivery, coaching, and leadership.
• Strong stakeholder engagement and relationship-building skills.
• Solid understanding of general insurance, regulatory and legislative requirements.
• Knowledge of Youi operations, products, policies, and systems (preferred).
• Excellent attention to detail and analytical thinking.
• Confident using MS Office Suite and SharePoint.
• Experience managing learning initiatives or working in project-based environments.
• Demonstrates Youi’s 8Qs: emotionally intelligent, values-led, resilient, bold, collaborative, action-oriented, strategic, and insightful.

Location: Head Quarters, Sippy Downs, Sunshine Coast

For more information, please reach out to Nikita Baker (Capability Facilitator Team Manager)