Join our Third Party Care department as a TPI Settlements Advisor where you'll negotiate costs, assess liability, and guide customers through claims.

If you’re a strong communicator with negotiation skills and a passion for great customer experiences, this role is for you!

 

About The Role

• Onsite and full-time, Monday to Friday, 9-day fortnightly schedule
• Review and mitigate costs sent by other insurance companies looking to recover funds
• Negotiate with other insurers to find a resolution that works for both companies
• Liaise with Youi customers and other third parties at various stages of the claims process
• Gather information, review liability, and use road rules and legal precedents

 

About You

• Passion for delivering exceptional customer experiences
• Excellent negotiation and communication skills
• Conflict resolution expertise with confidence
• Strong time management skills and multitasking ability
• Team player mindset with a willingness to learn and adapt
• Knowledge of the insurance claims process is advantageous
• Previous experience in debt collection and/or paralegal is highly regarded
• Completed Youi’s 6-month probation period

Don't tick every box? No worries!

We understand that many skills are transferable, so if this role interests you, reach out to Mick Seal or Luci Bochow for more information about this opportunity.