Join Our Team as a Customer Relations Advisor

• Are you driven by the desire to achieve exceptional customer satisfaction?
• Do you thrive in an environment that encourages continuous improvement and innovation?
• We are seeking an individual who is not only passionate about delivering outstanding customer outcomes but is also a dynamic problem solver and confident communicator.

If you are ready to take on the responsibility of facilitating timely dispute resolutions, we want to hear from you.

About the Role

As a Customer Relations Advisor, you will play a pivotal role in ensuring that consumer disputes are resolved efficiently and effectively. Your responsibilities will include:

• Applying a deep understanding of both internal and external dispute processes to guide resolution efforts.
• Monitoring and upholding compliance with legal, industry, and company regulations.
• Overseeing adherence to IDRS (Internal Dispute Resolution System) and complaints procedures as per industry Code of Practice and legal mandates.
• Assisting in the management and oversight of contentious claims and complaints when required.
• We're seeking someone who is not only a proactive problem solver but also an adept communicator. Your communication skills will be instrumental in navigating and mediating disputes between consumers, Youi, and the Ombudsman.

About You

We believe that exceptional teams are built on exceptional individuals. As a successful candidate, you will bring:

• A track record of outstanding people management and leadership experience.
• Proficiency in problem solving and building strong relationships.
• Excellent written and verbal communication skills, including the ability to negotiate effectively.
• The capacity to influence stakeholders while maintaining a results-oriented approach.
• Impeccable attention to detail and a proven ability to make informed decisions even in challenging circumstances.
• A collaborative mindset with the willingness to contribute to and foster a collegial team environment.

If you are ready to take on this exciting challenge and make a significant impact, we encourage you to apply now! This is the opportunity you've been waiting for to showcase your expertise in dispute resolution and customer satisfaction.Join us in our commitment to delivering exceptional outcomes.

Reach out to Jessie Clough if you have any questions about this role.