Purpose of the role 

We are seeking a skilled IT professional to support and maintain our core IT infrastructure. This role involves collaborating with broader IT teams to deliver business-as-usual (BAU) tasks and projects of varying sizes and complexities. 

Key priorities 

• Stakeholder Engagement – Collaborate with IT teams to maintain a secure environment, align solutions with business goals, provide technical support, and stay updated on new technologies. 
• Documentation & Reporting – Maintain system documentation, coordinate small IT projects, and manage Youi customisations. 
• Configuration & Development – Implement system enhancements, automation, and configurations while supporting future upgrades. 
• Maintenance & Monitoring – Monitor system performance, plan capacity, manage backups, install updates, and resolve technical issues. 
• Workplace Health & Safety – Follow WHS policies, report hazards, and ensure a safe work environment. 
• Youi Values – Drive efficiency, compliance, and continuous improvement while upholding company values. 

About you 

Qualifications & Experience 

• IT degree or equivalent vendor certifications. 
• 2+ years as a senior administrator. 
• Expertise in virtualized infrastructure (Hyper-V, VMware) and server OS (Windows Server 2019+, Linux Red Hat). 
• Expertise in managing highly available web and application infratstructure. 
• Proficiency in PowerShell scripting, networking, security, and SAN storage. 
• Experience with monitoring tools (Elastic, New Relic, Splunk). 
• Familiarity with Microsoft technologies (AD, DNS, DHCP, IIS, Exchange, SQL) and Microsoft 365 apps (SharePoint, Teams, Defender, Purview). 
• PCI-DSS compliance experience and audit participation. 
• Level 3 troubleshooting and hardware knowledge (Cisco, Pure Storage, Cohesity). 

Ways of working 

Youi offers a hybrid model: in-office Tuesday to Thursday, remote Mondays and Fridays. 

• Sippy Downs & Fortitude Valley: 
  This role can be based at either our Headquarters in Sippy Downs or our Fortitude Valley office.