In Youi Claims Lodgements, we take pride in nurturing talent and fostering growth. Our belief in the potential of our team members runs deep, and we're thrilled to provide a platform for your ongoing success. As we push boundaries and innovate, we're on the lookout for exceptional individuals to join us in shaping a trailblazing future.

• Thursday to Saturday roster
• Shift times vary between 7am and 5pm
• 22.8 hours per week

The Role: 

• Be the first point of contact for our customers when they need us most by initiating their claim.
• Find solutions that are a win-win for both our clients and Youi, effectively troubleshooting issues.
• Act as a direct link between customers and service providers.
• Adhere to legal and corporate requirements.
• Use your customer service experience and excellent communication skills to create a positive and memorable claims experience for Youi's customers.

What You'll Bring to the Role:

• A track record in customer service and a genuine desire to assist customers when they're in need.
• Excellent communication skills to interact effectively with customers and service providers.
• Problem-solving ability.
• Quick thinking and adaptability to thrive in a fast-paced environment, especially during periods of high claims volume.
• Empathy and patience to provide emotional support and guidance to customers during stressful situations.

Please reach out to Hannah Burton (Operations Manager) with any questions.