At Youi Claims Lodgements, we're all about nurturing talent and fostering growth. We believe in the potential of our team members and offer a platform for your ongoing success. As we continue to push boundaries and innovate, we're on the lookout for exceptional individuals to help shape a trailblazing future. What makes this role special is that you'll be the frontline support for our clients during their most critical moments. Being empathetic and understanding isn't just important, it's essential.

Aligned with our company values of delivering awesome service and being passionately committed, this role requires a genuine dedication to providing comfort and assistance when our clients need it most.

The role 

• Onsite and full time
• Act as the first point of contact for customers reaching out to us after an insured event
• Assist customers during their crucial moments by smoothly initiating their claims process
• Find win-win solutions for both our clients and Youi, efficiently troubleshooting any issues
• Act as a direct link between customers and service providers, ensuring seamless communication
• Use your customer service skills to create a positive and memorable claims experience

About you

• A strong background in customer service and a genuine desire to assist customers
• Excellent communication skills to engage effectively with customers and service providers
• Problem-solving abilities to navigate various scenarios and find mutually beneficial solutions
• Quick thinking and adaptability to thrive in a fast-paced environment, especially during busy claim periods
• Empathy and patience to provide emotional support and guidance to customers during stressful situations

Don't tick every box? No problem.

We understand that many skills are transferrable, and your character, passion and dedication to excel, might be just when we're looking for! Apply now to expand your skillset and experience or reach out to Hannah Burton for more information about this opportunity.