Join our dynamic team as a Home Claims Advisor, where your role is central to Youi’s reputation and relationships by playing a crucial part in end-to-end service delivery of claims when our customers need us the most. By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.

The role 

• Onsite and full time, working Monday-Friday only
• Manage your own portfolio of claims
• Help our customers in their time of need by processing their claims from start to finish 
• Problem solving daily to reach outcomes that work for both our clients and Youi 
• Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio

About you 

• Exceptional verbal and written communication skills
• Effectively present and articulate information 
• Experience in administration, with high attention to detail 
• Strong problem-solving skills and sound decision-making capabilities 
• Familiarity with case or portfolio management is a plus 
• Experience in navigating and quickly learn computer systems

Don't tick every box? No worries! We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply. Expand your skillset and experience and apply, or reach out to Rachel Eden for more information about this opportunity!