Join our dynamic team as a Home Claims Advisor in our Sunshine Coast HQ. As a Home Claims Advisor, your role will be central to Youi’s reputation and relationships.  You will play a crucial role in end-to-end service delivery of claims when our customers need us the most. 

By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience. 

 

The Role: 

• Manage your own portfolio of claims 
• Help our customers in their time of need by processing their claims from start to finish 
• Problem solving on a daily basis to reach outcomes that work for both our clients and Youi 
• Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio 

 

What You'll Bring: 

• Exceptional verbal and written communication skills, with the ability to effectively present and articulate information 
• Experience in administration, with high attention to detail 
• Strong problem-solving skills and sound decision-making capabilities 
• Familiarity with case or portfolio management is a plus 

 

In our busy work environment, no two days are the same. You'll be part of a team that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction, enjoy finding creative solutions in complex situations, and want to be part of a supportive and engaging team, we encourage you to apply now.

If you have any questions, please reach out to Rachel Eden (Operations Manager)