The Settlement Advisor role offers autonomy and recognise hard work. This role provides plenty opportunities for learning and growth.

About the role:

• Mitigate costs and negotiate with other Insurance Companies on behalf of Youi.
• Liaise with Youi customers and other Insurers at various claim stages.
• Gather information, review liability, and use road rules and legal precedents.

If you enjoy a challenge, solving problems and thinking outside the box – then this role is for you!

What We're Looking For:

• Passion for delivering exceptional customer experiences
• Excellent negotiation and communication skills
• Conflict resolution expertise with confidence
• Strong time management skills and multitasking ability
• Team player mindset with a willingness to learn and adapt
• Knowledge of the insurance claims process (advantageous, not essential)
• Previous experience in debt collection, paralegal, or insurance (highly regarded)

What We Offer: 

• Monday - Friday role (no weekends)
• 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
• Career progression opportunities – we believe in promoting from within
• Paid induction training and ongoing career development
• Onsite Barber, Brow Bar and Massage
• Games Room and free use of the Youi Bicycle Fleet
• Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
• Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
• Onsite Car Detailing Service
• Discounted Insurance Products
• Great Work Life Balance with set start and finish times
• Casual Dress code 

Don't tick every box? Don't worry! We recognise the value of transferable skills, so we encourage you to apply even if you don't meet all the criteria.