Learning & Development Program Specialist

The Learning & Development Program Specialist is responsible for leading the design and delivery of capability development initiatives and projects across Operations and Support. The role leads the administration of Learning Management System (LMS) and maintains the enterprise-wide mandatory training suite.

Requirements

• Relevant tertiary qualification and/or equivalent experience in adult education, teaching or training.
• Previous experience in Financial Services Industry highly desired.
• Coaching and training experience.
• Attention to detail with well-developed analytical skills.
• Experience managing projects and/or delivering learning solutions in a project environment.
• Proficient in MS Office Suite (SharePoint, Word, Excel, PowerPoint, etc.).
• Excellent knowledge and understanding of Youi operational policies, procedures, products, and underwriting.
• Strong stakeholder engagement and relationship management skills
• Good understanding of General Insurance and relevant Industry regulatory and legislative requirements

The qualities and commitments required in this role are aligned to Youi's leadership framework, the 8Quotients (8Q's): 

• Intelligence Quotient: The ability to make Insightful decisions, based on broad and deep business understanding, thought leadership and drawing together contrasting strands of Information  
• Emotional Quotient: The ability to manage own emotions and those of others and build trusting relationships with others 
• Moral Quotient: A commitment to doing the right thing, role modelling the Youi values and inspiring the team to do the same  
• Resilience Quotient: Personal resilience and the ability to support others in overcoming various situations of adversity 
• Boldness Quotient: Thinking outside the box, challenging the status quo and setting ambitious stretch goals 
• Team Quotient: Effective stakeholder engagement, cross-functional working and the ability to build a strong culture that drives performance 
• Doing Quotient: Demonstrated ability to execute and get stuff done 
• Zooming Quotient: Ability to zoom in and out of a situation to see the big picture and the detail, to allow for optimal decision making.
  
  

We are able to consider full time or part time (0.8) applicants or this role. 

Reach out to Kim White with any questions about this opportunity , Applications close 7 July 2025