Join our dynamic team as a Catastrophe Claims Advisor on a 9mth contract where you will play a pivotal role in shaping Youi’s reputation and relationships. As the key point of contact for clients and service providers, you'll apply your strong problem-solving and communication skills to ensure positive claims experiences related to catastrophes. 

This role will see you tackle diverse challenges alongside a supportive team that values customer satisfaction and creative solutions. Embrace this opportunity to make an impact and apply now.

Work a rotating MON - FRI roster with NO WEEKENDS!
8am - 4:06pm 
9am - 5:06pm

Responsibilities:

• Handle and process insurance claims related to catastrophic events, ensuring accuracy and efficiency.
• Communicate with customers in a compassionate and professional manner, providing support and guidance throughout the claims process.
• Investigate and assess the extent of damage, loss, or injury to determine coverage and liability.
• Collaborate with internal teams, adjusters, and external partners to facilitate the claims resolution process.
• Keep detailed records and documentation of claims activities and communications.
• Maintain up-to-date knowledge of insurance policies, regulations, and industry trends.
• Provide timely updates to customers on the status of their claims and answer any inquiries they may have.
• Ensure compliance with company policies, procedures, and ethical standards.

 A bit about you:

• Exceptional verbal and written communication skills, with the ability to effectively present and articulate information
• Experience in administration, with high attention to detail
• Skilled at multitasking and thriving in high-pressure environments
• Strong problem-solving skills and sound decision-making capabilities
• Familiarity with case or portfolio management is a plus

If you believe you have the qualities to thrive in our team, we invite you to apply now!

For further information and general enquiries please reach out to Aimee McDonald.